Navigating systems: what to ask and what to expect

Key steps

1. Ask what happens after intake: timelines, next steps, and follow-up.
2. Ask about choice: provider matching, modality, language, and cultural safety.
3. Ask about privacy: what is recorded, who can access it, and limits to confidentiality.
4. Ask about escalation: what happens in crisis and what supports exist.

Questions to ask

• What are my options if this provider isn't a fit?
• How do you handle feedback or harm reports?
• What accommodations are available (timing, modality, language)?