Key takeaways
- Mistrust is often rational, rooted in lived experience and historic harm.
- Stigma is shaped by culture, safety, and consequences, not just education.
- Systems can reduce harm by changing intake, language, matching, and accountability pathways.
What to ask a system
- How do you handle harm reports and repair?
- What choice do people have in provider matching and modality?
- How do you protect privacy and reduce fear of consequences?
Turn this into action
We can deliver a training for your team and provide a companion toolkit for implementation.